Frequently Asked Questions

What is the estimated delivery time for my order?

We ship orders within 48-72 hours. The delivery time of your order will be determined by the shipping method you select during checkout. Please note that delivery times may be extended during promotional periods , holidays or exceptional events.

Our jewelry is made of stainless steel, which makes it resistant to fresh or sea water, chlorine and household products.

You can therefore wear your jewelry at the beach or in the shower with complete peace of mind. We recommend rinsing them with clean water before drying them to preserve their shine.

Our jewelry is nickel free. They are made from grade 304 or 316L stainless steel, or ASTM F-136 titanium for some models. For piercings we also use surgical steel.

In addition, we offer some models in 18-carat gold plated, with a thickness of 3 microns, made in France.

Our site benefits from 100% complete security. We rigorously protect your data thanks to an HTTPS server equipped with an SSL certificate (recognizable by the green padlock to the left of the URL).

Unlike most sites that only focus on securing financial transactions and payments, at My House of Jewels we ensure complete protection of your data and login information. These are secure and safe from any hacking or malware.

Regarding payments, we use Paypal and Stripe, leaders in online transaction security. So, you can make your purchases with complete peace of mind on our store, without the slightest worry.

We guarantee your satisfaction or your money back.

In the event that the product does not meet your expectations for any reason, you have 14 days from receipt to return it to us. Upon receipt of the item at our premises, we will refund you in full.

However, it is imperative that all returned products are in perfect condition, i.e. never worn, and that you cover the return costs. Additionally, please provide us with proof of postage via email as delivery confirmation.

Before proceeding with the return, we recommend that you carefully read our returns and refund policy available on our site.

We accept credit/debit cards as well as PayPal payments and fee-free 3X payment with Scalapay. Please see our payment page for more information.

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the shipment of your order on the La Poste website. The link only works from a computer and not a phone.

For any questions (order, cancellation, refund, etc.),
please send us an email to or , or directly via the contact form available on the site.

Our customer service will respond to your request within the next 24-48 hours. (Excluding weekends)

Stainless steel is a durable, corrosion-resistant and hypoallergenic material. It is widely used for jewelry due to its durability and longevity, as well as its elegant appearance.

We offer the majority of rings that are 100% adjustable. A size guide is present in the product description if this is not the case.

We remain at your disposal for any additional questions.

Contact us